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Review FAQ / Send Us a message / Call Us 905-607-5554

What additional care is required for the antimicrobial line of garments?
  • These garments should be washed and dried alone or with other antimicrobial products.
  • The silver in the yarn produces an electric charge that may cause pilling if washed or dried with towels of fluffy items.
  • The excess pile of new fabrics may occasionally accumulate in areas where there is constant friction.
  • Simply remove the accumulations by hand or use a pill remover (available in most department or house-ware stones) to remove the excess as you would for a cashmere sweater.
  • Additionally, dry cleaning is not recommended because the chemicals used may create a reaction with the silver in the yarn similar to that caused by chlorine bleach.

Will I be charged GST?
    • We apply the applicable Canadian GST to orders shipped within Canada
    • If you are a tax exempt organization or person, please supply us with a copy of your tax exempt certificate.
    • If you have any further questions about GST please contact us.

    Are there any website discount or coupon code restrictions?
    • Discounts and promotions apply only to in-stock items only.
    • No Special Orders will be accepted with a discount or promotion.
    • Discounts apply to list price only and are not applied to any other specialized customer pricing.
    • Promotional offers cannot be combined or used in conjunction with other promotional offers.
    • Discounts do not apply to prior purchases.

    What are my payment choices?
    • We accept Visa, MasterCard, Discover, and American Express.
    • Checks are also accepted.
    • Overdue accounts are subject to a late payment fee of 2% per month, resulting in an annual rate of 24% and any collection charges that are incurred.

    What about returned checks?
    • A $25.00 fee will be charged for all returned checks.

    What are your payment terms?
    • Payment terms are Net 15 to established accounts.

    Are you involved in third party billing?
    • No, You can purchase the item from us and then submit our Invoice to your insurance company for reimbursement.

Why am I not receiving emails sent from ShaGha
  • Your email provider or your company spam filter may be blocking our messages.
  • Please add us as an approved sender to ensure that you receive all emails from us.

  • A selection of useful links of Healthcare Apparel, Footwear, and Linen manufacturers, brands, distributors, and other helpful resources .....

How do I care for my garments?
  • Each item sold in our fabric line is crafted with a durable soil release property.
  • Most stains will wash out with water, or water and a light scrub with liquid dishwashing detergent, prior to laundering.
  • To keep you scrubs / coats looking their best, wash them in your machine on the gentle cycle with your regular detergent in cold water.
  • Do not chlorine bleach or fabric softener.
  • Dry on a low heat setting and remove promptly so only touch-up ironing as desired will be needed.
  • Dry cleaning is not recommended.

Is ShaGhaFashioncare.ca online payment secure?
  • We understand that you may have concerns about using your credit / debit card to make online purchases.
  • We do not collect, save, or even ask payee information.
  • Once your order placed online is confirmed, you pay via eTransfer or bank draft, or cheque.

Is ShaGhaFashioncare.ca website content secure?
  • At ShaGhaFashioncare.ca, we secure your information with a digital certificate (SSL), a leading provider of Internet trust services.
  • You will see a closed lock or a solid key at the footer of your browser. If you click on this, a popup window displays our website security information.
  • This certificate is a guarantee that your account information is being transmitted in a Secure Socket Layer (SSL), the industry standard 128-bit encryption technology security protocol.
  • All of your account and order information is encrypted using this secure server for maximum security.

How do I know my order is created?
  • After you have placed your order you will see an online order confirmation.
  • This confirms that your order has been received.
  • In addition, you will receive an order confirmation email from ShaGha with your order summary and confirmation number.

I need a copy of my invoice. How do I get one?
  • Copies of your invoices are available online: paperless customer invoices.
  • You can also call us and provide your order or invoice number and we would be happy to provide you a copy of your invoice.

  • Will I receive spam emails when I sign up with ShaGha
    • No, ShaGha respects and protects your privacy.
    • View our full Privacy Policy.